rolf buehlmann the peninsula london

At your service: In conversation with The Peninsula London’s Rolf Buehlmann

09 Aug 2024 | Updated on: 27 Aug 2024 |By Richard Brown

It took Peninsula Hotels three decades to find the perfect spot for its first UK outpost. As managing director of The Peninsula London, Rolf Buehlmann is responsible for proving that it was worth the wait

Despite developing, at light speed, into the barycentre of the capital’s social scene, when I met Rolf Buehlmann, managing director of The Peninsula London, the £1.1 billion, eight-storey new-build hotel opposite Wellington Arch at Hyde Park Corner hadn’t, technically speaking, opened yet.

Sure, at 8.08am on 12 September 2023 – a time and date decreed as lucky by a feng shui master flown in from Hong Kong – some early-birders may have checked in. And, sure, since then the hotel’s flagship restaurant, Brooklands by Claude Bosi, may have earned itself two Michelin stars. Reservations for afternoon tea may be through the roof. Tables at The Peninsula Boutique & Café may be harder to secure than glamping tickets to Glastonbury (this year’s line-up notwithstanding). But, rather extraordinarily, all that through-the-grapevine publicity and have-you-been-there-yet buzz had spread like bauhinia while the hotel was still in its ‘soft’ launch stage. The official, big-brass-band, ribbon-cutting opening ceremony would eventually take place in mid-June, seven years after builders first broke ground.

the peninsula london brooklands terrace luxury london hotels

The already futile endeavour of trying to nab a table in the indoor-outdoor Peninsula Boutique & Café, which you suspect will trounce the hotel’s bar in revenue takings, given the clientele, makes you wonder why planners decided to make the space so small. One space you can’t describe as ‘poky’ is The Peninsula Suite, a sprawling expanse so vast that you can see Earth curve from one end to the other, a space that Buehlmann, previously general manager of The Peninsula New York, was kind enough to show me around after we’d finished having breakfast beneath a giant mural by Chelsea-based bespoke-wallpaper specialist, de Gournay. 

The suite is mind-bending in its enormity, with a living room you could charge cavalry through. There’s a fitness centre, a cinema room, bathrooms the size of cruise ships, the option to connect six bedrooms, and enough tech to communicate with the International Space Station. The cost of staying in the Peninsula Suite is only disclosed on application, but, in a hotel where rates for an entry-level room start from £1,300 per night – a figure that made headlines when it was announced last year – it aint gonna come cheap. I asked Buehlmann about the hotel’s pricing strategy, among other things, over breakfast… 

The rest of London’s starry new hotels – Raffles at The OWO, Six Senses at The Whiteley, The Chancery Rosewood, Waldorf Astoria at Admiralty Arch – have moved into, or are about to move into, repurposed buildings. This hotel was purpose built. What’s the benefit of building a hotel from scratch?

You have a blank canvas, so you can build the perfect hotel – the size of this lobby, for example. The level of detail. Have we succeeded? Time will tell, but walking around the building, it’s an amazing privilege to operate in such a space.

the peninsula london
What makes The Peninsula brand unique within the hospitality industry?

We’re a global brand, of course. But we’re still fairly local in the way we do things. In this hotel, for example, there are a lot of elements that are very British. We never want to be this foreign company that just sets foot somewhere. We wanted to be part of London, and we want London to be part of us. This lobby, for instance, was intended to be a meeting place, somewhere people can come together – look, everyone is drinking tea!

Your room rates start at £1,300 per night. That makes you one of, if not the, most expensive in London. How do you justify that price?

When you look at pricing, you have to look at the space you get for that price, right? Our entry-level rooms are the same size as junior suites at some of our competitors. So you’re comparing the price of a junior suite elsewhere with our entry-level room. It’s a matter of how you look at it. And, with our product, you have very large bathrooms, separate dressing rooms. That’s where the luxury of space comes in.

Which hotels would you describe as your direct competition in London?

I think all of London’s hotels complement each other. Every luxury hotel is helping London cement itself as a luxury destination. Every hotel is unique in what it represents. I think the London market is large enough for us all to share.

How are sales within the domestic market?

There’s definitely a lot of opportunity in that market, a lot of untapped potential. We’re working on a few packages that are geared to locals. One thing that sets us apart is that you can drive to the hotel. We have parking, so you can leave your car somewhere safe overnight.

How important is the F&B side of things to attracting guests to a luxury hotel?

It’s very important, in terms of positioning. In London, a lot of hotels have the names of famous chefs above their [restaurant] doors. You don’t find this in a lot of other cities. I mean, you see it in New York, to an extent. But London is quite unique in that.

Can you ever truly compare London to New York? Aren’t they completely different cities?

They are both world cities, but I like to think that London feels like a Sunday New York. I find London quite calm and peaceful.

You’re originally from Switzerland. After working on three continents, is it nice to be stationed closer to where you grew up?

It is nice, especially as I haven’t really travelled in Europe that much. After hotel school I went to the United States and Asia. I’ve never been to Greece, for example, or Barcelona! They’re both on my bucket list. So is Lisbon.

Which is the best city in the world for a long weekend?

I lived in Asia for a long time, and I absolutely love Tokyo. The food and the lights and the intensity is fantastic. Although you always need to go somewhere else after Tokyo to calm down.

Which hotel have you never stayed in that you’d like to visit?

I hired an intern in New York whose family has a little hotel in Puglia. She said she got the internship to gain some knowledge that she could take back home to run this hotel – a small, family place. So I promised that one day I’d come and stay with her.

Which brands outside of hospitality do you most admire?

I like watch brands. I like the precision they represent, the craftsmanship, the fact they are passed down through generations.

Very Swiss of you. Obvious next question, then: if The Peninsula London was a watch brand, which brand would it be?

Hmm… Well, we are understated luxury. I don’t think we are a flashy watch brand. We are something you’d buy, put on your wrist, and people who were into watches would realise you were wearing something special.

So more Patek Philippe than, shall we say, Hublot?

I didn’t want to name a brand, but yes. If you look at a Patek Philippe, you’ve got this very understated watch, but with incredible attention to detail, amazing craftsmanship.

Which is your favourite city in the world?

Hong Kong.

Favourite restaurant?

I like The Polo Bar in New York.

Building?

This hotel!

the peninsula london
City or countryside?

Countryside. My dream is to one day own a vineyard with a donkey and make lots of wine.

Beach or mountains?

Mountains. I grew up in mountains in a village close to Interlaken. Every summer my parents would send me to a farm for five weeks, to help make cheese, cut the grass and make hay to feed the cows in winter. There was no running water back then. It was amazing. I loved being so close to nature. I still long for that.

The Peninsula London, 1 Grosvenor Place, SW1, visit peninsula.com

Read more: London's best five-star hotels